Cancellation & Refund Policy – PocketBuy

At PocketBuy, customer satisfaction is important to us. Please read our cancellation and refund policy carefully before placing an order.

Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Once an order has been processed or shipped, it cannot be cancelled.
• PocketBuy reserves the right to cancel any order due to:
• Product unavailability
• Pricing or technical errors
• Suspected fraudulent activity

In such cases, a full refund will be issued.

🔁 Returns & Replacements

We accept return or replacement requests only under the following conditions:

• Damaged product received
• Defective product received
• Wrong item delivered

⏱ You must raise a request within 48 hours of delivery.

📩 To raise a request, email us at [email protected]

with:

• Order ID
• Clear photos or videos of the issue

Requests without proper proof may not be approved.

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or negligence
• Minor color or design variations
• Products without original packaging
• Sale or clearance items (if mentioned on product page)

💸 Refund Process

• Once your return or refund request is approved, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during checkout.
• Processing time may vary depending on your bank or payment provider.

📦 Return Pickup

• If a return is approved, pickup will be arranged where applicable.
• In some cases, customers may be asked to self-ship the product.

📧 Contact for Refunds

For any questions related to cancellations or refunds, contact us at:

[email protected]