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  • Email:
  • Phone: 1234567890
Cancellation & Refund Policy

Cancellation & Refund Policy – PocketBuy

At PocketBuy, customer satisfaction is important to us. Please read our cancellation and refund policy carefully before placing an order.


Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.
  • Once an order has been processed or shipped, it cannot be cancelled.
  • PocketBuy reserves the right to cancel any order due to:
  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity

In such cases, a full refund will be issued.


🔁 Returns & Replacements

We accept return or replacement requests only under the following conditions:

  • Damaged product received
  • Defective product received
  • Wrong item delivered

⏱ You must raise a request within 48 hours of delivery.

📩 To raise a request, email us at [email protected]

with:

  • Order ID
  • Clear photos or videos of the issue

Requests without proper proof may not be approved.


🚫 Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or negligence
  • Minor color or design variations
  • Products without original packaging
  • Sale or clearance items (if mentioned on product page)

💸 Refund Process

  • Once your return or refund request is approved, the refund will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used during checkout.
  • Processing time may vary depending on your bank or payment provider.

📦 Return Pickup

  • If a return is approved, pickup will be arranged where applicable.
  • In some cases, customers may be asked to self-ship the product.

📧 Contact for Refunds

For any questions related to cancellations or refunds, contact us at:

[email protected]